We use personal data to provide and
improve our services. Depending on what youâre doing, we rely on your consent,
our contract with you, or our legitimate interests. Where the law requires consent (for
example, for non-essential cookies, certain marketing, or sensitive/special-category data),
we will ask first. You may withdraw consent at any time; withdrawing wonât affect processing
already carried out.
Processing with your
consent: With your permission we may: remember your settings and measure
use through non-essential cookies/SDKs; send newsletters or product updates; allow
business partners, GPO partners, or co-sponsored program partners to contact you
directly about their offerings where you have provided consent; run surveys or record
certain optional interactions; and collect or use sensitive/special-category data you
choose to share (such as health, biometric or precise location data) for a clearly
stated purpose. If you use AI features, we process the text, prompts, or files you
submit to enable the feature to work. We do not use your personal data to train or
improve AI models unless you provideexplicit (GDPR) / separate (PIPL) consent for that
specific use. Under PIPL, we also request separate consent for cross-border transfers
where required, and provide an opt-out of personalized recommendations.
Processing necessary
to perform our contract with you: To deliver the service you requested, we
create and manage your account, authenticate logins, provide core features (including
AI-powered features you choose to use), process orders and subscriptions, and offer
customer support. For payments, we rely on a payment processor and receive
tokens/confirmations and receipts; we do not store full card numbers. We send service
and transactional messagesâfor example, receipts, account or security notices, feature
changes, or policy updatesâso you can use the product you purchased. We may also use
personal data to administer partner programs, verify eligibility for partner-related
benefits, and facilitate member benefits or purchasing programs that you elect to
participate in.
Processing based on
our legitimate interests: We also process personal data to keep the service
secure and useful in ways that do not override your rights. This includes protecting
accounts and our platform (fraud detection, abuse prevention, rate-limiting suspicious
traffic), troubleshooting and improving performance (telemetry, crash diagnostics,
load-time monitoring), understanding how features are used so we can improve them, and
managing relationships (handling referrals or event invitations that others send you,
maintaining accurate records, and de-duplicating accounts). In B2B contexts, we may send
product news about similar services to existing customers under a soft-opt-in where
permitted; you can opt out at any time. Where ePrivacy or local law requires consent
(for example, for certain cookies or direct marketing), we rely on consent instead of
legitimate interests.
Compliance and legal
duties: We process data where needed to comply with laws (for example, tax
and accounting, record-keeping, responding to lawful requests) and to enforce our terms
or establish, exercise, or defend legal claims.
Artificial
Intelligence Experiences: From time to time, we offer AI-powered features
(for example, chatbots). Unless itâs obvious from context, we will make it clear when
you are interacting with an AI system rather than a human. When you use these features,
you may submit text, prompts, images, or files (âPromptsâ), which generate responses
based on your Prompts (âOutputsâ). We process your Prompts and related interaction data
to generate Outputs and to operate, secure, and troubleshoot the feature.
For safety, reliability, and abuse prevention,
we log technical and usage data associated with AI features (e.g., timestamps, error/abuse
signals, and performance diagnostics). In limited cases, and under confidentiality
obligations, authorized personnel may review a sample of minimized or de-identified
prompts/outputs to investigate abuse, resolve incidents, or improve reliability. Many AI
features do not require personal data; if you include personal data in a prompt, it may
appear in the output you receive.
We retain AI prompts/outputs and related logs
for the period necessary to operate and secure the feature and as set out in our Data
Retention Policy. Where feasible, you may request deletion of prompts/outputs associated
with your account; we may retain minimal suppression or audit records to honor your choices
and protect the Service.
Many AI features do not require you to include
personal data; if you choose to include personal data, it may appear in the Outputs. We may
de-identify Prompts and Outputs and retain the de-identified data for analytics, safety, and
monitoring in support of operating, securing, and fixing the feature.
We do not make decisions based solely on
automated processing that produce legal or similarly significant effects about you without
human involvement. If that ever changes, we will provide specific notice and explain your
rights, including the ability to obtain human review, express your view, and contest the
decision.
We may share personal data with our AI service
providers solely to deliver these features, under contracts that require them to act on our
instructions and protect your data.